Terms of Service

Effective November 3, 2026

Agreeing to these terms

These terms are an agreement between you and Ervo ("Ervo", "we", "us"). By creating an account or using Ervo, you agree to these terms and to our Privacy Policy. If you're using Ervo for a company, you agree for that company and confirm you're allowed to.

Ervo is in early preview. Features may change, and some may not be available yet.

Two separate products

Ervo Personal

For your own everyday life: planning, shopping, your own returns and refunds, reminders and similar personal tasks. You may not use Ervo Personal to run a business or to answer a company's customers.

Ervo for Business

For companies to support their customers and run business tasks: answering tickets, handling refunds and exchanges under the company's policies, scheduling and handing cases to the company's team. Ervo for Business won't perform personal tasks, like shopping for the person using it.

Both products can manage calendars, make phone calls, join video meetings and write emails within their own purpose. We may limit or decline requests that fall outside a product's purpose.

Your account

• You must be at least 13 years old, and old enough to agree to these terms where you live.
• Give us accurate information, and keep your sign-in codes private.
• You're responsible for activity on your account. Tell us right away if you think someone else is using it.

Connected apps and approvals

• When you connect an app, you allow Ervo to use it to complete your requests. You can disconnect it anytime.
• You choose what Ervo can do on its own and what needs your approval. You're responsible for actions you approve or allow Ervo to take on its own, including purchases and messages sent for you.
• Purchases, returns and refunds are handled by the stores and services involved, under their own terms. We aren't a party to those transactions.

Acceptable use

Don't use Ervo to:

• break the law or help someone else break it;
• harass, threaten, scam or mislead people;
• access accounts, data or systems you don't have permission to use;
• send spam or mass unwanted messages or calls;
• try to break, overload or reverse-engineer Ervo.

We may suspend or close accounts that break these rules.

AI has limits

Ervo uses artificial intelligence, which can misunderstand requests or get details wrong. Review important information before you rely on it or approve an action. Ervo is not a substitute for professional advice, such as medical, legal or financial advice.

Fees

Ervo is free during the preview. If we introduce paid plans, we'll show the price clearly and you'll choose whether to subscribe before you're charged.

Your content and ours

You own what you send to Ervo. You give us permission to use it only as needed to run and improve Ervo, as described in our Privacy Policy. Ervo's name, logo, owl characters, website and software belong to us, and you may not copy them without permission.

Ending your account

You can stop using Ervo and delete your account at any time. We may suspend or end access if you break these terms or if we have to for legal or security reasons.

Disclaimers and limits on liability

Ervo is provided "as is" and "as available." To the extent the law allows, we don't promise that Ervo will always be available, error-free or right for your needs, and we aren't responsible for indirect or consequential losses, or for the actions of stores, apps and other services Ervo works with. Some places don't allow these limits, so they may not apply to you.

Governing law

These terms are governed by the laws of the State of Texas, United States, without regard to its conflict of law rules.

Changes to these terms

If we make important changes, we'll update the date at the top and let you know before they take effect. If you keep using Ervo after that, you accept the updated terms.

Contact us

Questions about these terms? Email erickb2021@gmail.com or visit our Contact page.