Privacy Policy
Effective November 3, 2026
The short version
- We only collect what we need to run Ervo for you.
- We never sell your personal information.
- Ervo only connects to the apps you allow, and you can disconnect them anytime.
- Ervo asks for your OK before purchases and other important actions.
- You can see, download or delete your data whenever you want.
Who we are
Ervo ("Ervo", "we", "us") makes an AI helper that comes in two separate products: Ervo Personal, for personal use, and Ervo for Business, for companies supporting their customers. This policy explains how we handle information on our website and in both products.
Ervo is in early preview. Today, the sign-up form on our website is a demo: what you type stays in your own browser and is not sent to us. This policy describes how we'll handle your information once accounts go live.
What we collect
Information you give us
- Account details: your mobile number or email, your name or your company's name, and which product you chose.
- Your conversations with Ervo: the messages, files and requests you send, and Ervo's replies.
- Messages you send us: for example, when you contact support.
Information from apps you connect
If you choose to connect an app, like your email or calendar, Ervo can access the information that app shares, only to do what you ask. You choose which apps to connect and what Ervo can do with them, and you can disconnect them at any time.
Location and steps (only if you allow them)
- Location: if you turn on weather or local news, Ervo uses your approximate location (rounded to about your city) to look up the weather with Open-Meteo and your city's name with BigDataCloud. Your exact address is never used.
- Steps: on Android, if you allow it, Ervo reads your daily step count from Health Connect to show it in Ervo Stats. Your steps stay on your phone and are never sent anywhere.
Information collected automatically
- Device and usage information: such as browser type, device type, pages visited and basic error logs, so we can keep Ervo working and secure.
- Cookies and local storage: used to keep you signed in and remember your settings. We do not use advertising cookies.
How we use your information
- To run Ervo and complete the tasks you ask for.
- To verify your account with a one-time code.
- To keep Ervo safe, prevent fraud and fix problems.
- To improve Ervo, using information that is grouped or stripped of personal details where possible.
- To contact you about your account, important changes or support requests.
We do not sell your personal information, and we do not use your conversations to show you ads.
How the AI works
- Ervo uses artificial intelligence to understand your requests and take actions. AI can make mistakes, so review important details before you approve them.
- You stay in charge. Ervo asks for your approval before purchases, sharing your information with a website and other actions you mark as "always ask me first."
- We use trusted AI providers to process requests. They are only allowed to use your information to provide the service to us, not to train their own models on your data.
When we share information
- With service providers who help us run Ervo, such as hosting, AI processing, and sending verification texts and emails. They must protect your information and only use it for us.
- With apps and businesses you direct us to, for example when Ervo books a reservation or submits a return for you.
- For legal reasons, if the law requires it or to protect the safety of people or our service.
- If our company changes ownership, your information would stay protected by this policy.
Ervo for Business
When a company uses Ervo for Business to answer its customers, that company controls its customers' information, and we process it on the company's behalf, following its instructions. If you're a customer of a business that uses Ervo, please contact that business about your information. Ervo for Business is for business use only and is kept separate from Ervo Personal.
Text messages
If you sign up with your mobile number, we'll send you a one-time verification code, and we may send account-related messages. Message and data rates may apply. Message frequency varies. Reply STOP to stop texts or HELP for help. We do not share your mobile number with third parties for their marketing.
How long we keep it
We keep your information while your account is active. If you delete your account, we delete or anonymize your personal information within 30 days, unless we must keep some of it for legal, security or billing reasons.
Security
We protect your information with encryption in transit, access controls and regular reviews. No system is perfectly secure, so if we ever learn of a breach that affects you, we'll let you know as the law requires.
Your choices and rights
- See and download the personal information we have about you.
- Correct information that's wrong.
- Delete your account and personal information.
- Disconnect any app you've connected to Ervo.
- Opt out of non-essential emails and texts.
Depending on where you live, such as California or the European Union, you may have additional rights. To use any of these rights, email us at the address below. We won't treat you differently for using them.
Children
Ervo is not meant for children under 13, and we don't knowingly collect their information. If you think a child has given us information, contact us and we'll delete it.
Changes to this policy
If we make important changes, we'll update the date at the top and let you know on our website or by email before they take effect.
Contact us
Questions about privacy? Email erickb2021@gmail.com or visit our Contact page.